Dub Control
Refund Policy
We want you to be happy with Dub Control. Because it’s downloadable software, here’s exactly how refunds work — including your rights as an EU consumer.
1. Try before you buy
A free Trial of Dub Control is available so you can evaluate the Software on your own system before purchasing. We strongly recommend using the Trial to confirm Dub Control meets your needs and runs correctly on your hardware before you buy.
2. Who processes refunds
Purchases are processed by Paddle.com, our Merchant of Record. Refunds are issued through Paddle and returned to your original payment method. Paddle’s own buyer terms also apply to your purchase.
3. Your right to a refund
Purchases are handled by Paddle as Merchant of Record, and refunds are governed by the Paddle Buyer Terms and the Paddle Refund Policy.
If you are a consumer in the EU, EEA, Switzerland or the United Kingdom, you have a 14-day right to withdraw from your purchase and receive a full refund. Refunds are also available where the Software is faulty, not as described, or not fit for purpose, in accordance with applicable consumer-protection law.
4. How to request a refund
Email support@dubcontrol.com with your order reference (from your Paddle receipt) and a short description of the problem. We aim to respond within 7 business days. You can also contact Paddle directly via the help link on your purchase receipt.
5. Processing time
Approved refunds are processed by Paddle to your original payment method. The time for the funds to appear depends on your bank or card provider, typically within 5–10 business days.
6. Contact
Questions about this policy? Email support@dubcontrol.com.